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Why Shop With Us?

When you shop with Alectronics.ecrater.com, you'll choose from brand name electronics—the industry's top names—at prices simply not possible anywhere else. You'll find emerging technologies as well, because at the end of the day, we love what we sell.

Here are just a few of the reasons why you should shop with us:
• We treat every customer with respect. We consider every transaction of critical importance.
• We offer the industry's highest-quality products at the lowest-possible prices.
• We back every product with a rock-solid satisfaction guarantee.
• We offer the most complete product information and photo galleries available.
• We ship most orders placed before 7pm ET anywhere the same day.
• We provide our customers with information---on the phone, in our catalog, or on our web site—to make informed choices. Each of our telephone representatives is continually trained by the manufacturers of the products we sell. They can answer your questions instantly.
• We have established BUYING POWER, which means we can buy products at prices far below our competition---and pass the savings along to you.
• We offer our customers frequent updates on new products arriving hourly at our warehouse.
• We contact opt-in e-mail customers with the opportunity to purchase great deals on limited-quantity products.
• We offer corporate and government customers instant bids, competitive prices and quick delivery.
• We produce a timely, information-packed color catalog mailed to your home or office that many consider to be the "ultimate" shopping guide.

Website Security Guarantee

All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but Alectronics.ecrater.com, Inc. We are so confident in our security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at Alectronics.ecrater.com, we will cover your liability up to $50.

In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on the Alectronics.ecrater.com website, here's how you can redeem your claim:

Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at Alectronics.ecrater.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately.

About The Company

Alectronics.ecrater.com was established to serve the needs of electronic users, and today we are one of the industry's top electronic and electronic-product retailers. Our web site has been ranked among the New York Times' "Top 25 Online Retailers" and our catalog has become a textbook for electronic users. But our success has been built on a simple principle: take care of every customer like they were a member of our family. From the beginning, our top priority was to provide unmatched customer care and to help our customers understand how technology could help them. We've always invited intelligent, courteous men and women to staff our call center; to answer your questions, make recommendations and deliver solutions. We stock our web site with the latest products, the best deals---and plenty of information to help you decide for yourself. We are proud of each and every member of our staff, because they make the difference.

Just because we offer the industry's lowest prices doesn't mean we skimp on service. In fact, it is because we take care of our customers—and you continue to support us with your business—that we're able to use our buying power to get you the best deals.

So when you call us or log onto our web site, you're doing business with a company that is enthusiastic about electronics, and about matching our customers with the items that they need. And we intend to continue serving you every day.

Knowledgeable Sales Professionals

There's a lot to know about today's technology-and how to get the most from it for your productivity and enjoyment. At Alectronics.ecrater.com we select the best and the brightest to answer your calls. Then we put them through rigorous training sessions. When you call and have a question, we have a helpful answer.


Our Web Site Makes Shopping Convenient

Our Web team sees to it that Alectronics.ecrater.com's inventory of 50,000 in-stock products are on-line and available with just a couple of clicks. Most team members have come up through the ranks at Alectronics.ecrater.com, gaining invaluable experience and unique insight into our customers and how they want to be treated-whether on the phone, or on the Internet. Alectronics.ecrater.com has the "most knowledgeable site on the Web!"
Last Updated: 14 Jun 2008 14:26:33 PDT home  |  about  |  terms  |  contact
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